General Responsibilities
As a member of LHW (Leading Hotels of the World), you are responsible for maintaining the standards as set by LQA (Leading Quality Assurance) and applying the Anantara Brand.
To ensure the highest hotel standards of luxury and quality are delivered consistently to our guests.
To have an understanding of the Hotels Vision & Mission statement is communicated to the team
To comply with Anantara The Marker Dublin Hotel competencies and positive behaviours
To ensure that areas of responsibility are clean and well maintained and cleaning checklists are adhered to.
To report defective materials and equipment to the appropriate Departments.
To ensure that personal objectives are set and achieved on a yearly basis.
To ensure a consistently high level of security is well maintained throughout the Hotel.
To have strong product knowledge of all areas of the hotel.
To comply with the hotels cash handling procedure.
To anticipate guests needs and ensure that service is provided to the level they require and beyond their expectations
Flexibility
To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams
To be available to carry out the duties in all areas of Accommodation department bedrooms, front of house, turn down
To provide support where necessary in other areas of the Hotel.
To give full cooperation to any colleague or guest requiring assistance in a prompt caring, helpful manner and to be flexible in assisting around the Hotel in response to business and guest needs
Specific Duties
To carry out all duties in line with departmental Standards Manual (Leading Quality Assurance). Please see attached LQA document.
To have a thorough knowledge and understanding of all standards of performance and delivery within the accommodation department
To make king and double size beds
To provide turn down service when required
To service public areas when required
To adhere to the environmental policy of the hotel
To hoover corridors at the end of a shift
To ensure that the trolley used has been fully stocked and is clean for the next day
To ensure that the recycling programme is enforced and used on a daily basis
To inspect own rooms and clear as ready for guest arrival
To report any maintenance issues to the supervisor/ manager
To train new employees in the department
Skills
Housekeeping cleaning LQA standards Hospitality Attention to detail Training Inspection