Overview
?? Member Experience & Front Desk Supervisor
?? Galway, Ireland (On-site)
As Member Experience & Front Desk Supervisor, you will be the welcoming face of our clients business & a key ambassador for their brand.
You will play a vital role in creating an exceptional first impression, overseeing front desk operations, & ensuring every customer feels valued, supported, & cared for.
This role combines hands-on front-of-house leadership with strong administrative & organisational responsibilities, helping to maintain the high service standards their customers expect.
Responsibilities
Lead & oversee the front desk experience, providing a warm, professional welcome to customers
Manage daily reception operations, including check-ins, bookings, scheduling, & payments
Act as the primary point of contact for member enquiries, handling questions & concerns with efficiency & empathy
Maintain accurate membership records & support administrative processes
Work closely with management & the wider team to deliver consistently high service standards
Train, support, & motivate reception staff to ensure a positive & professional customer experience at all times
Qualifications
Minimum of 3 years' experience in a senior receptionist, front desk, or guest services role (experience in hospitality, leisure, or premium service environments is an advantage)
Excellent interpersonal & communication skills, with a friendly & approachable manner
Strong organisational & administrative abilities, with keen attention to detail
Calm & confident under pressure, with the ability to prioritise tasks in a busy environment
Positive, proactive, & genuinely passionate about delivering outstanding customer service
Does this sound like the role for you?
WA Consultants is an Employment Business and an Employment Agency as described within The Conduct of Employment Agencies and Employment Businesses Regulations ****.
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