A Coffee Field Service Engineer is responsible for installing, maintaining, repairing, and servicing commercial and domestic coffee machines at client sites.
This role requires a blend of technical expertise, customer service skills, and a passion for coffee equipment.
The engineer acts as the face of the company, ensuring client satisfaction through prompt and professional service.
Requirements Key Responsibilities ·Installation: Assemble and install coffee machines and related equipment at client locations, ensuring all devices are operational and meet safety standards.
·Maintenance: Perform scheduled preventative maintenance on a variety of coffee machines, grinders, and related equipment to minimise breakdowns and prolong lifespan.
·Repairs: Diagnose faults, replace parts, and repair mechanical issues on-site or in the workshop as required.
·Customer Support: Provide technical advice, training, and guidance to customers regarding machine operation, cleaning, and basic troubleshooting.
·Documentation: Complete detailed service reports, log parts used, and maintain accurate records of work undertaken.
·Stock Management: Manage van stock levels and order replacement parts as necessary to ensure prompt service delivery.
·Health