Apple is where individual imaginations gather together, committing to the values that lead to great work.
Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other's ideas stronger.
That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better It's the diversity of our people and their thinking that inspires the innovation that runs through everything we do.
When we bring everybody in, we can do the best work of our lives.
Join Apple, and help us leave the world better than we found it.
Apple has the most amazing supply chain on the planet We build products that enrich the lives of millions of customers.
Our SAP team is part of the global Information Systems & Technology (IS&T) organisation.
We build systems that support customer ordering, fulfilment and service of Apple products.
We work with multiple business functions including Retail, Operations, Finance and AppleCare.
Description
Apple is seeking a senior SAP Support Analyst to join our global SAP Support team, providing comprehensive production support across Apple's complex enterprise landscape.
This role encompasses Materials Management (MM), Extended Warehouse Management (EWM), Manufacturing processes and Retail operations.
This person would be a key regional IS&T representative for our business partners in EMEA.
They would possess strong analytical and problem-solving skills, the ability to work independently and as part of a global support team, and maintain attention to detail and accuracy in documentation.
The successful candidate will work closely across business and technical teams delivering sophisticated projects in Apple's fast paced environment.
This includes being a key driver of new product launches in Apples supply chain.
The role includes responsibility for all aspects of a project, including:
Responsibilities
Provide support for SAP MM, EWM,Retail and Manufacturing production issues
Perform root cause analysis for recurring issues and implement permanent fixes
Coordinate with Apple partners and external support teams when required
Troubleshoot warehouse tasks, labor management, and resource optimisation
Support inbound and outbound delivery processes, wave management, and picking strategies
Plan and engage with worldwide Apple teams on Apple events like iPhone launch or Mac launch (WWDC)
Troubleshoot point-of-sale (POS) system integrations and real-time transaction processing
Support assortment planning, merchandise allocation, and inventory optimisation for retail locations
Support omnichannel Retail operations including buy-online-pickup-in-store and ship-from-store processes
Support Apple's complex manufacturing processes including production planning and execution
Minimum Qualifications
SAP experience in any of these modules MM/WM/PP with production support experience
Knowledge of SAP transport management and change control processes
Familiarity with SAP monitoring tools and system administration
Strong incident management and escalation procedures knowledge
Ability to work under pressure and meet tight SLA requirements
Preferred Qualifications
Relevant SAP certifications in MM, EWM, PP, or Retail modules highly preferred
Experience with SAP S/4HANA support
Knowledge of SAP Solution Manager and monitoring tools
Bachelors/Masters in Computer Science, Engineering or equivalent work experience
Experience in SAP SD/ Retail
ABAP debugging and troubleshooting skills advantage
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