Job Description
An excellent opportunity has arisen to join the Front Office team at Westport' s newest Boutique Hotel The Mariner Westport for an Experienced Front Office Receptionist (part - time).
The ideal candidate will join our excellent team of full & part-time receptionists. Our front office team are the first point of contact for our guests, and they represent the hotel in a friendly, energetic and professional manner and consistently deliver a Five-Star level of service to our guests.
The successful candidate will play a key role in delivering a memorable experience, working with all departments throughout the Hotel to deliver and exceed our guest expectations.
The role requirements:
* To be familiar with the days business, including arrivals, departures and guests special requests.
* To check guests in and out in a friendly and efficient manner
* To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
* Maximise sales through up-selling, using incentives and promotions
* Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
* Ensure prompt resolution of customer queries.
* Ensure all enquiries and requests are dealt with efficiently and promptly.
* Allocation of arrivals for next day's business.
* Knowledge of local amenities and local transport links.
The ideal candidate must possess:
* Strong command of the English Language
* Basic computer skills are essential whist a working knowledge of Hotsoft PMS is desirable.
* Reception Experience is essential for this role.
* Excellent Customer Service skills with a welcoming friendly manner.
* The ability to prioritise and organise work
* The ability to work flexible hours, including weekends, Bank Holidays, early shifts and evening shifts as required
* Ability to work in a fast-paced busy environment.
What we offer you in return:
* Excellent remuneration package.
* Opportunity to grow & develop your career.
* Opportunity to avail of training courses.
* Complimentary meals while on duty
* Discounted Employee Accommodation Rate
* Discounted Friends and Family Rate
* Bike to work scheme.
Job Types: Part-time, Permanent
Pay: €13.50-€14.50 per hour
Expected hours: 16 – 24 per week
Benefits:
* Bike to work scheme
* Employee discount
* Food allowance
Ability to commute/relocate:
* Carrowbaun, Westport, CO. Mayo: reliably commute or plan to relocate before starting work (required)
Application question(s):
* Experience on Hotsoft 8 an advantage
Experience:
* Hotel Receptionist: 1 year (required)
Language:
* Fluent English (required)
Work authorisation:
* Ireland (required)
Work Location: In person