Job Title: Site Operations Director
The successful candidate will oversee the day-to-day operations and maintenance of facilities, ensuring compliance with contractual obligations, safety standards, and performance benchmarks.
This role requires strong leadership, technical knowledge, and client management skills.
Key Responsibilities:
* Manage delivery of facilities management services including M&E systems, cleaning, security, landscaping, catering, waste management, and pest control.
* Conduct regular inspections and audits to ensure compliance with safety, quality, and operational standards.
* Oversee planned preventive maintenance (PPM) and reactive maintenance activities.
* Lead and manage on-site staff including supervisors, technicians, and support teams.
* Coordinate with external contractors and vendors to maintain service quality.
* Act as the main point of contact for client stakeholders, ensuring satisfaction and timely resolution of issues.
* Ensure compliance with health & safety, environmental, and local regulatory requirements.
* Manage budgets, control costs, and prepare regular operational and financial reports.
* Identify and drive opportunities for efficiency improvements and additional project works.
Required Skills and Qualifications:
* Bachelor's degree in Facilities Management, Engineering, or related field.
* 10+ years' experience in facilities or property management, with at least 5 years in a management role within an outsourced FM environment.
* Strong technical knowledge of building systems (HVAC, electrical, plumbing).
* Excellent leadership, communication, and stakeholder management skills.
* Proficiency in MS Office and reporting tools.