We are seeking a Microsoft Dynamics 365 CRM Functional Consultant to join our growing team in Dublin. This role is ideal for someone passionate about enabling business transformation through CRM technologies. You will work closely with clients to design, configure, and deliver Dynamics 365 Customer Engagement solutions that drive operational excellence and customer value.
Key responsibilities
Client Engagement & Requirements Gathering: Collaborate with client stakeholders to understand business needs and translate them into CRM solution requirements.
Solution Architecture & Design: Design scalable Dynamics 365 solutions, including workflows, business rules, and integrations, aligned with client objectives.
Configuration & Delivery: Configure CRM modules, entities, dashboards, and reports. Liaise with technical teams for custom development and data migration.
Training & Change Enablement: Develop training materials and deliver user workshops to support adoption and change management.
Testing & Quality Assurance: Define and execute test plans, including system and user acceptance testing, ensuring high-quality delivery.
Project Management Support: Contribute to project planning and delivery using Agile, Waterfall, or Hybrid methodologies.
Continuous Improvement: Advise clients on CRM enhancements and best practices, leveraging new features and industry trends.
Support & Troubleshooting: Provide post-implementation support and resolve functional issues as needed.
Required skills and qualifications
Bachelor’s degree in business, IT, or related discipline (or equivalent experience).
Minimum 5 years’ experience with Microsoft Dynamics 365 CRM (Customer Engagement).
Microsoft certifications (e.g., Dynamics 365 Functional Consultant Associate) are highly desirable.
Strong business analysis skills and understanding of sales, marketing, and customer service processes.
Strong capability in requirements gathering, stakeholder workshops, process mapping, and functional solution design, with the ability to translate business requirements into structured outputs (e.g. user stories, functional specifications).
Proven ability to work with technical teams to define and deliver customisations, integrations, and data migration strategies.
Familiarity with Power Platform (Power Automate, Power Apps) is a plus.
Excellent communication and stakeholder management skills.
Proven problem-solving ability and adaptability in dynamic environments.
What we offer
Competitive salary rewarding both individual performance and company performance.
Best‑in‑class benefits package including holidays, private health insurance, pension contributions, gym/club subscription, wellness programmes, mobile phone and more.
Hybrid working – teams determine their in‑person and remote working schedule.
Continuous learning – external training at prestigious universities such as Oxford and Yale.
Social events – monthly events to support work‑life balance.
Diversity – commitment to a diverse workforce where everyone belongs.
Mentoring & coaching – each employee has a development manager providing continuous feedback.
Giving back – opportunities to join sustainability initiatives and help clients track emission reduction.
BearingPoint is an equal‑opportunity employer.
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