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Helpdesk Lead
Dublin - Full time
Join Sodexo as a Administration Lead in Dublin, where you’ll play a vital role in managing and coordinating customer service functions and supporting the day-to-day administrative operations for our Public-Private Partnership (PPP) contracts across Ireland.This is an opportunity to drive efficiency and support client satisfaction within the Schools and Universities segment, making a difference in educational environments across the country.
As part of a committed team, you’ll ensure smooth site-based operations, coordinate helpdesk support, and manage recruitment needs across our PPP contracts.This role is ideal for a proactive problem solver who thrives in a collaborative setting and is ready to make a positive impact every day.
What you’ll do:
* Assist the Contract Manager with key administrative tasks and project updates.
* Coordinate site schedules and provide support to site-based Facilities Managers.
* Cover the helpdesk for PPP contracts, managing inquiries and ensuring a responsive service.
* Support recruitment activities for various contract needs across multiple sites.
* Maintain accurate project records and manage multi-site responsibilities.
* Uphold health, safety, and compliance standards as per statutory and company requirements.
* Foster a professional, solution-oriented image to clients, staff, and colleagues.
What you bring:
* Proven experience in an administrative or customer support role, ideally within Facilities Management.
* Strong organisational skills and attention to detail, with the ability to manage multiple priorities.
* Excellent problem-solving abilities and decision-making skills.
* Clear communication skills and the capacity to work independently and collaboratively.
* IT literacy and confidence in using various software platforms.
What we offer:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll join a company and team that values you and allows you to thrive in your own way. In addition, we offer:
A flexible and dynamic work environment.
Competitive compensation.
Access to ongoing training and development programs.
Opportunities to grow within the company.
We are a Disability Confident Leader employer.We’re committed to changing attitudes towards disability and ensuring disabled people have the opportunity to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
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