**Job Summary:**
The ideal candidate will be a highly organized and detail-oriented individual with excellent communication skills.
This is a fantastic opportunity to work in a dynamic environment, managing daily operations and ensuring seamless experiences for residents and guests.
The successful candidate will have a strong ability to multitask, prioritize tasks effectively, and maintain high standards of service delivery.
We are looking for someone who can adapt quickly to new situations, demonstrate initiative, and take ownership of responsibilities.
The role involves working closely with various teams to ensure effective communication and coordination.
You will be responsible for managing day-to-day administrative duties, shift checklists, and maintaining accurate records.
Key Responsibilities:
* Ensure a positive resident experience by developing and implementing strategies to enhance their stay.
* Collaborate with the Maintenance, Accommodation, Sales, and Conference & Event Teams to optimize room inventory management.
* Foster a culture of good hospitality standards, adhering to department procedures, and promoting a safe working environment.
* Analyze and resolve issues efficiently, taking appropriate action as necessary.
* Develop and implement training plans to ensure all Residence Team members are proficient in their roles.
* Manage correspondence, customer-facing email accounts, and ensure timely responses to inquiries.
**Required Skills and Qualifications:**
* Minimum 3 years' experience in a related field, preferably within Higher Education or Tourism.
* Excellent IT skills, including proficiency in MS Office.
* Strong written and oral communication skills, with the ability to convey ideas clearly and effectively.
* Ability to work independently and as part of a team, demonstrating a flexible approach to adapting to changing circumstances.
* Leadership skills, with the capacity to guide and motivate peers.
**Benefits:**
* Paid monthly pension and sick pay.
* Shop discount and discounted accommodation.
**Personal Attributes:**
* Reliable, trustworthy, and organized.
* Standards-driven with a keen eye for detail.
We offer a competitive package and opportunities for growth and development.