Our client, a prominent international company based in Cork, is seeking a motivated and experienced Senior Credit & Collections Specialist to join their Order-To-Cash team on a temporary contract basis for 6-12 months. If you possess a strong passion for credit control, a proven track record in minimising debt, and a commitment to delivering exceptional customer service, this could be the ideal role for you. This is a fantastic opportunity for a driven Senior Credit & Collections Specialist to make a significant contribution within a dynamic and global organisation.
As a key member of the OTC team within the Global Financial function, you will be responsible for managing a significant and expanding debtors ledger with the primary goal of reducing outstanding debt and improving overall days sales outstanding. Our client is looking for an individual with prior experience in a multinational corporation and a solid understanding of the end-to-end order to cash process.
Responsibilities
- Proactive and efficient follow-up on both current and overdue accounts and payments.
- Timely and professional issuance of written correspondence to customers, including reminder letters and monthly statements.
- Determining appropriate credit limits for customers based on established credit policies, credit ratings, financial analysis, and payment history, while serving as a key point of contact for the Commercial and Finance teams.
- Conducting thorough credit risk assessments of companies, including the interpretation of financial statements, and providing well-reasoned recommendations.
- Liaising effectively with internal finance and commercial colleagues, as well as other relevant personnel, to verify customer details and resolve overdue payment issues.
- Serving as the primary point of contact for internal and external queries, supporting the resolution of billing discrepancies related to outstanding invoices, and escalating issues as necessary.
- Assisting with the preparation of monthly management reports pertaining to DSO, variance analysis, and aged receivables.
- Consistently delivering an excellent standard of customer service in all facets of the role.
Requirements:
- 3 years credit and collections experience within a high volume role essential.
- Experience with ERP systems (Oracle/SAP) is advantageous.
- A third-level qualification in Finance, accounting or Business desirable.
- Prior experience within a multinational organisation is desirable
- Excellent communication skills in English, both verbally and in writing.
- The ability to communicate confidently and professionally at all levels of the organisation, handling sensitive and confidential information with ease.
- Strong analytical and problem-solving skills, with the ability to translate business needs into practical solutions.
- A positive, enthusiastic, and adaptable approach to work.
- The ability to work effectively within a global team environment and communicate seamlessly with both internal and external business partners at all levels.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook, and Word).
- Strong presentation, communication, analytical, and interpersonal skills.
- A meticulous approach with a keen eye for detail and accuracy.
- The ability to work independently to solve problems and propose effective solutions.