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Role Overview
We are seeking a Microsoft Dynamics 365 Business Analyst with strong technical knowledge to join our team.
The ideal candidate will bridge the gap between business requirements and technical implementation, ensuring smooth delivery of both change initiatives and ongoing support.
This role requires hands-on experience with Sales and Service modules, excellent stakeholder engagement skills, and the ability to manage technical queries and functional QA tasks.
Key Responsibilities
Business Analysis & Stakeholder Engagement
Act as a liaison between business users and technical teams.
Gather, analyze, and translate business requirements into user stories and functional specifications.
Engage with stakeholders to understand processes and propose solutions aligned with Dynamics 365 capabilities.
Change & Support Management
Manage both small changes and larger projects within Dynamics 365.
Handle support and sustain activities, including responding to queries and tickets.
Perform L1 analysis of issues and determine when to elevate.
Technical & Functional Expertise
Work on Sales and Service modules of Dynamics 365.
Provide technical insights and collaborate with developers for solution design.
Manage Remedy processes and team mailbox for incoming queries.
Quality Assurance
Conduct functional QA tasks to ensure solutions meet business requirements.
Validate changes before deployment and assist in UAT.
Required Skills & Experience
Strong experience with Microsoft Dynamics 365 CRM (Sales and Service modules).
Ability to work in a small, collaborative team environment.
Hands-on experience in business analysis, requirement gathering, and documentation.
Technical understanding of Dynamics 365 architecture and configurations.
Familiarity with support processes, ticketing systems, and escalation protocols.
Excellent communication and stakeholder management skills.
Knowledge of Remedy or similar ITSM tools is a plus.
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services.
We serve 75 % of the Fortune Global 100 and are committed to helping clients innovate, optimise and transform for long-term success.
As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.
Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity.
We are one of the leading providers of digital and AI infrastructure in the world.
NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.
Visit us at us.nttdata.com.
NTT DATA is an equal-opportunity employer.
Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
For our EEO Policy Statement, please click here.
If you would like more information on your EEO rights under the law, please click here.
For Pay Transparency information, please click here.
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