Strategic Operations Lead
We are seeking a seasoned professional to oversee the operations department, driving seamless coordination and performance.
Main Responsibilities:
* Lead strategic planning for the Operations Team, focusing on workflow and case management efficiency.
* Define performance metrics and goals to measure operational effectiveness.
* Direct the Operations department in emerging pipeline management, policy administration, claims handling, and customer-centric operations.
* Evaluate regulatory compliance and adapt operational protocols as necessary.
* Implement change and drive continuous improvement using knowledge of product & customer operations.
Requirements:
* Minimum 5 years of experience in insurance, operations, or organizational management.
* Bachelor's degree in business, finance, or a related field.
* Proficiency in another language is a plus.
* Strong knowledge of Insurance & Pension regulations and compliance requirements in Ireland and cross-border markets.
* Proven track record in executing policy and operations strategy in the Irish Insurance Market.