Job Description
We are seeking a skilled IT professional to join our team as a Deskside Support Engineer.
This role involves providing hands-on technical support to end users, troubleshooting hardware and software issues, maintaining IT equipment, and ensuring a high level of service delivery across the organisation.
The ideal candidate will have strong technical knowledge, excellent communication skills, and a proactive approach to problem-solving.
* Troubleshoot and resolve hardware, software, and network connectivity issues.
* Install, configure, and maintain operating systems and business applications.
* Effectively diagnose & troubleshoot problems in Windows 10/11 and MS Office .
* Support video conferencing systems, meeting room technology, and AV equipment.
* Manage user accounts, permissions, and access rights in Active Directory and other systems.
* Collaborate with IT colleagues and remote IT teams to escalate and resolve complex issues.
* Maintain accurate records of support requests, incidents, and resolutions in the ticketing system.
* Assist with IT asset management, including inventory tracking and hardware lifecycle.
* Participate in IT projects such as hardware rollouts, office moves, and system upgrades.
Required Skills and Qualifications
A relevant degree in IT, engineering or similar technical discipline is required.
A minimum of 3 Years experience in a deskside or desktop support role is necessary.
Strong knowledge of Windows environments is essential.
Familiarity with Microsoft, Active Directory, and basic networking is also required.
Experience with imaging tools, remote support tools, and ticketing systems is beneficial.
Excellent troubleshooting and diagnostic skills are crucial.
Strong interpersonal and communication skills are necessary for this role.
Ability to work independently and prioritise tasks effectively is essential.
Preferred Qualifications
Experience in supporting enterprise environments is desirable.
Knowledge of ITIL service management practices is an advantage.
Familiarity with SCCM, Intune, or other endpoint management tools is also beneficial.
Experience of working in a regulated environment is an added advantage.