Job Title:
Digital ICT Change Manager
Location:
Dublin, Ireland
Contract Type:
Payroll or Day Rate Contract (24-month Rolling Contracts)
Strong Daily Rate
Overview:
PFH Technology is partnering directly with a Dublin based Client who seek an Experienced in Digital ICT Change Manager. Role is a new project, which will link in with global teams.
Key Responsibilities:
· Ensure the overall digital vision is aligned and embedded throughout the digital transformation journey.
· Manage feature development and implementation for portals, platforms, and websites across multiple agile teams in line with business priorities and release goals.
· Lead the implementation and optimisation of personalisation across the digital ecosystem.
· Bring insights, market trends, and transformative thinking to influence strategic decisions on digital platforms and channels.
· Contribute to the development and implementation of digital channel, content, and data strategies.
· Ensure the website content management system meets B2B needs, delivers excellent UX, and that all content is accurate and optimised for SEO and user requirements.
· Work with the Digital Performance team to optimise UX/UI using product and user insights, including leading multivariate and A/B testing and rolling out successful results.
· Take a lead role in identifying, analysing, and reporting on data, learnings, and ROI from digital activity.
Must-Have Skills & Experience:
· Minimum 7 years' experience in similar service delivery, with proven results building strong online marketplace presence
· Proven experience in digital transformation, ICT change management, or a similar role in a complex organisation.
· Strong background working with agile delivery teams, digital platforms, and websites, ideally in B2B environments.
· Hands-on experience with website content management systems, SEO, analytics, and data-driven UX/UI optimisation.
· Ability to interpret data, derive insights, and present ROI and performance metrics to stakeholders.
· Experience with personalisation, experimentation (A/B and multivariate testing), and continuous optimisation of digital journeys.
· Excellent stakeholder management, communication, and collaboration skills across business, ICT, and external partners.
· Strong change management mindset with a focus on improving internal processes and ways of working.
Certifications (Desirable)
* Level 8 Degree
* Certification in Change Management.
* Agile Methodology
* Project Management qualified
PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian Cloud Services and Custodian Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.