My client is undergoing a full business transformation, intenting to bring knowledge back in-house and focusing on upskilling and growing internal staff. They are looking for someone to drive the support agenda, act as a strong troubleshooter, and demonstrate initiative and leadership.
Your Responsibilities
1. Administer and troubleshoot Office 365 connectivity and user accounts.
2. Provide first-line IT support for hardware, software, and IT services within the organisation.
3. Manage the ticketing system, including triaging and monitoring tickets.
4. Assist in maintaining IT systems and hardware (laptops, tablets, mobile devices, and peripherals).
5. Maintain accurate documentation of system configurations and support tickets.
6. Support IT projects from planning to implementation under senior staff guidance.
7. Develop and deliver user training on Office 365 applications and other IT tools and systems.
8. Monitor IT systems for security issues and contribute to cybersecurity initiatives.
Your Qualifications and Experience
9. Bachelor's degree in Information Technology, Computer Science, or a related field.
10. 1–2 years of experience in an IT support role, including hands-on Office 365 administration.
11. Strong understanding of IT systems and infrastructure fundamentals.
12. Proficient in troubleshooting software and hardware issues.
13. Solid knowledge of Office 365 suite and its administration.
14. Knowledge of Jira Service Management software would be an advantage.
15. Effective written and verbal communication skills.
16. Ability to work both independently and collaboratively.
17. High integrity and discretion with sensitive information.
18. Adaptable and proactive, with a strong willingness to learn and take initiative.
Please Apply directly or contact me on 016917002/sarao@therecruitmentcompany.com for further info.