Role ResponsibilitiesDeliverablesGather, prioritize, and translate customer and business requirements into clear product features, user stories, and specifications. Define and own the product roadmaps for our BSS/OSS portfolio, ensuring alignment with company vision, product strategy, market trends, and customer needs.Monitor market trends, competitor activities, and emerging technologies to inform product direction and input into the company product strategy.Consider both functional enhancement, technology progression and technology harmonisation as part of the product module roadmap.Liaise regularly with the Head of Engineering and work in collaboration to ensure that all decisions regarding technology progression and harmonisation are agreed.Clearly communicate the detailed roadmap for product modules and our market offerings under his/her responsibility internally and to existing customers and prospects.Provide the Sales and Account Management teams with factual information and support regarding the roadmap for the product modules and product offerings.Support the Marketing department, particularly Product Marketing for the production of collateral and presentations for product modules and market offerings.Providing regular reports to the Head of Product on the current status of the releases for product modules.Support the Sales and Account Management teams in customer and prospect meetings to articulate the value of the product modules and market offerings.Technical relationship management of 3rd Parties providing specific products used as part of our market offering.Provide thought leadership in the BSS domain, acting as a subject matter expert both internally and externally.Support sales and pre-sales teams with product expertise, demos, and RFP responses when needed.People LeadershipCoach, mentor, motivate and supervise team members. Influence them to take positive action and accountability for their assigned work.Maintain regular and effective communication with all team members.Set and continually manage expectations with team members and other stakeholders.Contribute to improving team processes by identifying process improvements or inefficient work practices.Ensure the team are engaged and are aware of what is required from them.Contribute to knowledge share within the team.Undertake quarterly performance reviews of all line members.Cascade and enforce all policies and processes with team members and within the project teamEnsure HR policy knowledge is kept up to date.Manage the mentoring process for new starters assigned to the line.OtherHelp create a culture of learning, trust and self-improvement.Awareness and compliance of ISO9001, ISO27001, ISO22301 and UK GDPR regulations.Any other duties as required.