Poynton Spine Care @ Mater Private Network seeks a motivated
Medical Secretary/Administrator
for our Dublin location. You'll provide crucial administrative support for our clinics across four locations.
Purpose of the Role:
The purpose of the Medical Administrator is to ensure the efficient and effective communication for patients, clinical team and hospital within Poynton Spinecare@ Mater Private Network.
Duties & Responsibilities:
* Answering incoming calls
* Dealing with patient queries by phone and/or email daily
* Liaising with clinical team re patient queries
* General Admin duties including scanning reports, test results and correspondence,
* Processing electronic patient medical records
* Preparing appointments – Including booking and confirming patient appointments by phone/ email/ SMS
* Managing clinical team schedule
* Receptioning outpatient clinic including taking electronic patient payments when needed during times of leave.
* Carry out general office administration tasks
* Using all local policies and procedures when carrying out all duties
* Maintaining all records and reporting on the clinic's electronic patient records.
Qualifications/Experience
* Administrative experience in a customer focused industry
* Strong IT skills
* Fluent in written and oral English
* Empathetic with strong patient focus
* Excellent communication skills
Essential Requirements
* Immediate Availability
* Experience in a fast-paced office environment
* Excellent administration and organisation skill
* Ability to work on own initiative
* Fully proficient and experienced in MS Office suite and open to new technology use as all records / systems will be electronic
* Experience in working in a multi-tasking environment with a good understanding of good customer relations and relationship management.
* Excellent telephone manner essential.
A Full Job Description Is Available On Request.
POYNTON SPINE @ THE MATER PRIVATE NETWORK IS AN EQUAL OPPORTUNITIES EMPLOYER.