The Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.
Responsibilities:
* Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated, and resolved timely and professionally and in line with departmental standards
* Develop and maintain client portfolio through regular calls and face to face interaction, as needed
* Inform clients about problems (system failures, market issues) and provide regular resolution updates
* Advise on and advocate the implementation of process improvement and reengineering to improve client experience
* Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
* Escalate customer feedback, processing delays and errors appropriately
* Provide coaching, support to team
Requirements:
* Vast customer service experience
* An additional European language such as German, French, or Spanish, in addition to English (fluent in writing and speaking)
* Relevant experience (business/financial environment) preferred
* Project management and organizational skills to prioritize multiple tasks
* Proven investigative and analytical skills
We offer:
By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities
Job Family Group:
Customer Service
Job Family:
Institutional Customer Service
Time Type:
Full time
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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