The Montenotte, located in the heart of Cork city is an independent, privately-owned urban resort of wonderland of experiences for guests wanting to live luxury life to the full, go and explore your true nature, run wild, celebrate, and escape to the city. Built within a former 18th Century residence of a Merchant Prince, The Montenotte has a rich heritage that has been preserved throughout the years and updated with a contemporary twist, decadent detailing, and a luxurious finish. Offering guests unrivalled views of the city and harbour, The Montenotte strives to continuously innovate to create memorable experiences for guests, to surprise and savour around every corner.The Montenotte is a proud member of the prestigious,Small Luxury Hotels of The WorldWe are Certified aGreat Place to Workand certified as anExcellent Employer for 2025as part of Failte Ireland's Employer Excellence Programme.Our Values are Passion, Ambition, Integrity, and Courage as we journey towards our Vision of being the Leading, Independent, Urban Resort in Ireland.Property summary:107 stylish guestrooms and suites and 26 self-catering Residences.Landscaped Victorian sunken gardens and Woodlands that overlook the port of Cork and the city.Cameo Cinema - our own private in-house 50-seater cinema offering nightly movies complimentary for all guests.The Gallery Suite - a private meeting and banqueting suite for up to 60 guestsBellevue Spa - a luxurious award-winning spa with six treatment rooms, The Salt Room and offering a range of rejuvenating, holistic and relaxing treatments, with product ranges Grown Alchemist & Dermaviduals.Motion Health Club - with a 20m indoor swimming pool, sauna, steam room, jacuzzi and state-of-the-art gym with fitnessThe Woodland Suite Experience - nestled within the beauty of the Irish landscape, high above Cork's port, these exclusive suites enhance a sense of exploration and experience, evoking harmony, and calm. Designed with nature at its very core, each environment will feature an inherent luxury, understated elegance, design sensibility and complete exclusivity, guests are able to choose from our River Suites and Woodland Suites.We are currently recruiting for a: Reservations SupervisorResponsibilities Include:To ensure all bookings, reservation documentation and filing is completed.To manage all rates on the various booking channels, yielding rates effectively.To handle all guest inquiries efficiently and professionally at all times.To take reservation calls for bedrooms and divert all inquiries to the relevant departmentsBe a sales person for the hotel by up-selling and recommending the Hotel facilities and developing a good rapport with clients.Communicate and liaise with all hotel departments in a timely and effective manner.Handle all guest concerns relevant to the Reservations Office to the satisfaction of all parties.Deal with group bookings from booking stage to departure.To proactively sell bedrooms at the best rate possible, ensuring that all opportunities to achieve upsell e.g. upgrades, dinner, activities etc. are maximized.To have a thorough knowledge and understanding of all standards of performance and delivery within the Rooms Management department.Assist the Revenue Manager when required & manage the department while the Revenue Manager is on annual leave.To train new team members on all departmental Standards Operating Procedures.To provide new team members with guidance, advice, feedback, and support.A knowledge of Hotsoft and previous experience will be a distinct advantage.A competitive salary, continuous training, free parking and complimentary use of our leisure centre is all part of the enticing package we are offering.Hours: Working hours will vary week to week dependent on business levels.