Customer Care Team Leader (Maternity Cover), Limerick **About the Role:**Reporting to the Operations Manager, the Team Leader will be an excellent people manager who has tacit knowledge across operational, product and support processes.The successful candidate will be responsible for leading a Customer Services Support Team, comprising of circa 15 direct reports. As Team Leader you are responsible for the end to end performance of your team. You will drive an atmosphere of “Can–Do” while working in a complimentary way to the existing Virgin Media lines of business in the customer care function.This is a highly visible position that is critical to the company's operations, with direct accountability for daily operational performance and ongoing performance management, quality, and metrics across a multi-disciplined team who work across all lines of business, first line and second line activities. The Team Leader has exceptional leadership skills, can lead change in through influencing and collaboration. Ready to work side-by-side with their team they motivate and mentor team members, and have the interpersonal ability to drive alignment across different functions and sites.**Specific Duties & Tasks:**Drive and motivate your team to deliver the ultimate customer experience Proactively develop and grow value added customer care in your team Skills & Expertise: Experience working in a fast moving environment or busy contact centrePreferably at least 1 year people management experience particularly in leading, motivating and coaching teams to constant successExcellent interpersonal skills with a proven ability to build positive working relationships and develop an effective team First class problem solving skills who gets to the heart of the matterThe ability to communicate effectively and efficiently with the business while ascertaining the key impact/detail behind the issue/requestAbility to work in a fast paced environment, under pressure and embrace changeJoin and you’ll be part of the Virgin Media family. You can trust us to do the right thing by you. We’re a great place to work and we offer impressive benefits too. Get ready for a generous holiday allowance, birthday day off, contributory pension, healthcare and discounts on our fantastic mobile broadband and cable.Virgin Media is one of the country’s leading connected entertainment providers and operates a cable and broadcast business in Ireland. Our cable business delivers multi award-winning services: broadband, TV, mobile and home phone connect thousands of people across the country. We are extending our cable footprint so that more communities can enjoy the benefits of the fastest, widely available broadband speeds from Virgin Media. Our broadcast division, Virgin Media Television is Ireland’s number one commercial broadcaster operating three free-to-air channels (Virgin Media One, Virgin Media Two, Virgin Media Three, plus the Virgin Media Player) and is a significant investor in home produced content across news, current affairs and drama. We offer extensive sports coverage on our Virgin Media Sport and our 6 Extra Sport channels to ensure fans see all games across UEFA Champions League and UEFA Europa League fixtures and more. Through Virgin Media Business, we support entrepreneurs, businesses and the public sector, delivering the fastest speeds and tailor-made services.Virgin Media is part of Liberty Global, the world’s largest international TV and broadband company. Liberty Global connects 21 million customers through operations in 10 countries across Europe subscribing to 45 million TV, broadband internet and telephony services. It also serves 6 million mobile subscribers and offers WiFi service through 12 million access points across its footprint.
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