Information Technology Support Analyst - UPMC IrelandLocation: Aut Even HospitalJob type: PermanentOverview of role: UPMC Ireland are hiring an IT Support Analyst. The IT Support Analyst will provide front-line primary technical support to end users on various technical issues and problems. They will also be responsible for responding to, documenting and resolving service tickets in a timely manner.Primary Duties and Responsibilities: Duties and Responsibilities:The implementation and support for information security directives as mandated by UPMC policy and EU GDPR (General Data Protection Regulation)Log and track all calls to the IT Helpdesk on the hospital call logging systemTroubleshoot and resolve technical issues where possibleUser administration (new user accounts / password resets)In-house applications administration, support and troubleshootingLiaise with third party vendors around support issuesMonitor daily backup logs and escalate issuesEscalate technical issues to Level 2/Level 3/or vendor support where neededPrinter troubleshooting and escalation to managed printer supplierAssist with IT project work where requiredBasic network troubleshootingAnti-Virus monitoring and supportTake ownership of ongoing technical issuesOn-call rotation as requiredThe above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office.Qualifications & Experience:Qualifications / Education/ Experience:1-2 years relevant 1st line/technical support experience.Good knowledge of Microsoft systems, particularly Win7/Win10, MS office.Experience of working in a customer facing IT role along with an excellent telephone manner.Strong interpersonal, organization and communication skills.Ability to work under pressure in a fast-paced work environment.Good understanding of PC hardware set-up and configuration.Experience in a healthcare setting along with Microsoft certification and ITIL Foundations would be a distinct advantage.EqualOpportunity Statement and Benefits UPMC is an equal opportunity employer.We celebrate diversity and are committed to creating an inclusive environmentfor all employees.At UPMC we provide a total rewards programthat is not only market competitive, but fair and provides growth opportunitiesfor all our colleagues.Compensation – Competitive pay for the work employees do – base pay, performance related payand premium pay where applicable.Benefits –Fully paid maternity and paternity leave for new parents. Competitive PensionPlan, company funded Death in Service Benefit x 3 times. Critical Illness coverfor all employees up to the age of 66.Performance and Recognition – Rewards for performance that supports the goals and mission ofUPMC through our annual ACES programme.Work-Life Balance – Enhanced annual leave up to a maximum of 27 days. Flexibleworking opportunities to support you to work around external familycommitments.Developmentand Career Opportunities – Opportunities for each employee to reachtheir career goals through continued learning and/or advancement.AboutUPMC UPMC is a renowned multinational academic medicalcentre committed to delivering people-focused care that's close to home.Headquartered in Pittsburgh and affiliated with the University of PittsburghSchools of the Health Sciences, UPMC shapes the future of health throughclinical and technological innovation, research and education.UPMC expands its expertise globally, bringing world-class care acrosscontinents through its UPMC International division — an owned and operatednetwork of hospitals and ambulatory care centres in Italy, Ireland andCroatia. UPMC International brings new access to the signature specialtyservices of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others tomore people in more places around the world. In Ireland UPMC has provided high-quality healthcare in the South East since2006. UPMC's operations in Ireland now include UPMC Whitfield Hospital inWaterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital inClane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available atthe UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapylocations in Waterford and Cork, UPMC The 4th Practice in Mallow, and acrossUPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, andMayo. UPMC has also established a nationwide Concussion Network. UPMC'sGlobal Technology Operation Centre is based in Kilkenny.