Customer Support Professional
The role of a Customer Support Professional at our organization involves acting as the primary point of contact for customers requiring assistance with our medical devices and healthcare products.
Key Responsibilities:
* Deliver first-line technical support to customers by diagnosing issues and asking targeted questions to reach resolution.
* Handle customer interactions with professionalism and empathy, providing clear communication through phone and written reports.
* Accurately document all customer interactions, complaints, and inquiries in line with company procedures.
* Communicate investigation results to customers via well-structured written reports and phone conversations.
* Resolve customer issues within agreed timelines, meeting key performance indicators for both individual and team targets.
* Identify process improvements to enhance team performance and customer satisfaction.
Requirements and Qualifications:
* A minimum of 1 year's experience in a medical/clinical setting or a customer-facing customer support role is required.
* Proven ability to deliver outstanding customer experiences while managing technical complaints.
* Fluency in German or Norwegian is essential.
About This Role:
This is an exciting opportunity to work in a dynamic environment and make a real difference in customers' lives. If you have a passion for delivering exceptional customer service and resolving technical issues, we would love to hear from you.