Lead Hospitality Manager
We are seeking a skilled Duty Manager / Guest Relations Manager to join our team. The ideal candidate will have a strong background in hotel operations, excellent communication skills, and the ability to think on their feet.
Key Responsibilities:
* Oversee and support the day-to-day operations of the resort in collaboration with senior management.
* Take full operational responsibility during shifts, ensuring smooth service delivery across all departments.
* Maintain a visible presence throughout the property, especially during peak times such as check-ins/outs & meal services.
* Lead, manage, and motivate a team of up to 30 staff members during peak hours.
* Provide hands-on assistance across departments including Front Office, Food & Beverage, Housekeeping, and Spa where necessary.
* Demonstrate exceptional guest relations by resolving issues promptly and professionally.
Candidate Requirements:
* A minimum of 2 years experience in a supervisory role in a busy 4/5-star hotel.
* Strong knowledge and background in general hotel operations.
* Previous Front Office and guest-facing experience is an advantage.
* A natural leader with excellent communication and people management skills.
Benefits:
* Competitive salary
* Meal allowance
* Paid holidays
* Parking privileges
If you're a results-driven leader with a passion for hospitality and operational excellence, we would love to hear from you.