About EC English Language Centres:
EC offers superior English language programmes in top English-speaking destinations around the world, including French in Montreal. Our world-class facilities and outstanding team have established us as a globally recognized and trusted brand. Our vision is to sustain growth while helping students worldwide succeed in a global community.
Our team is central to our success, and we foster an environment that nurtures talent, encourages ideas, and recognizes achievements. We turn challenges into opportunities, dreaming big and working hard. We invite you to dream big and realize your ambitions with us.
Position Summary:
The Student Service Coordinator is responsible for delivering excellent service to students by providing information, resolving issues, and ensuring their experience exceeds expectations.
Key Responsibilities:
- Serve as the first point of contact for students and visitors, providing courteous and professional assistance, advice, and feedback handling.
- Collaborate with the Centre Director and Director of Studies to generate and convert walk-in students.
- Manage accommodation services, including residence and homestay allocations, maintaining records per company policy.
- Plan, implement, and promote student activities, assisting students as needed.
- Ensure compliance with company and regulatory procedures, including immigration requirements; may be trained as DSO in the US.
- Identify opportunities for process improvements to enhance the student experience, including managing the Student Ambassador Program.
- Coordinate the delivery of student arrivals, transfers, homestay assignments, and first-day operations.
- Assist with the collection of student payments following finance policies.
Education Required:
A-level or equivalent
Fluent in English (verbal and written)
Education Desired:
Higher Education
Knowledge of additional languages is an asset.
Experience Required:
Experience in customer-facing roles, preferably in multicultural settings.
Experience Desired:
- Customer Service experience
- Experience in multicultural environments
- Travel experience as a language student
- Knowledge of accommodation in the EFL industry
- Experience in an English Language School
Equality and Diversity:
We are committed to equality and diversity, welcoming everyone regardless of background, and applying consistent standards to our staff.
Learn More:
Watch our EC Story and visit our EC Careers Page. Explore our schools and marketing on our YouTube channel. Follow us on Instagram, Facebook, LinkedIn, and Twitter.
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