The Academy Plaza Hotel is looking for a receptionist to join are Front Office Team
The main duties of this role included:
* To greet guest in a warm, friendly manner
* To check in and out guest efficiently and quickly
* To answer the telephone in a friendly, professional manner
* Take and confirm reservations to our guests
* Daily data entry of electronically delivered booking into out PMS
* To deal with any guest complaints, queries and suggestions quickly and efficiently
* To deal with any customer enquiries in a professional and efficient manner, maximising upselling opportunities at all times
* Be able to work on your own initiative
* Excellent communication skills
* Provide information on in house facilities and tourist information
* Be able to cope well under pressure
* Take responsibility for the security of the keys
* Update all guest information in the computer
Requirements for Reception:
* We are looking for bright, friendly, customer focused persons that don't mind shift work, some early starts(7am) or some late finishes (11pm) that includes working weekends
* Formal training in the hospitality industry
* Must be fluent in English both written and oral
* Capable to multitask and complete all tasks as required per shift
* Have two years experience working in Ireland
* Have high customer service skills
* Candidates must have at least 12 months experience as a hotel receptionist
The position may suit:
* Hospitality students looking to gain future experience in the Hotel Industry
* Hotel staff looking to improve career prospects
Please note that this position is for shift work and involves working weekends and night shifts. The shifts pattern is from 7am to 3pm, 2:30pm to 11pm, 11pm to shift may vary depending on the needs of the business
Skills:
* Computer Skils
* Fluent in English
* Night work experience
Benefits:
* Meal Allowance / Canteen
* Uniform Allowance
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