Resident Experience Associate CompassRock International (Ireland) Role Summary We are seeking a motivated Resident Experience Associateto join our team at Glass Bottle, a premier Build-to-Rent (BTR) property located in Sandymount Strand, Co. Dublin. This is an ideal opportunity for someone looking to progress their career in the growing BTR industry, working for a company that is expanding its footprint in Ireland. The successful candidate, reporting to the Property Manager, will be integral to daily property operations, focusing on resident relations, leasing support and property management activities. This highly visible role will involve regular interaction with residents, prospective tenants, visitors and third-party maintenance contractors helping ensure high standards in resident engagement and satisfaction. Were seeking candidates with strong experience in customer engagement. This job would ideally suit candidates from hospitality roles like: Reservations Agent, Customer Service Agent, Sales Advisor, Front of House, Front Office/Reception Manager. CompassRock has a dedicated and comprehensive training and certification program, and this rolewillhavethepotentialtoprogressintomoremanagerialroleovertime.Someofthetraining programs include The Property Institutes Build to Rent course and Managing Safely Qualifications. Company Overview CompassRock provides asset and property management services to the rental housing sector. Originally founded in the U.S., the company has expanded to the UK and is rapidly growing its portfolio of Build-to-Rent (BTR) assets across England and Europe. CompassRock is in an exciting growth phase, actively acquiring and developing new assets at a fast pace. With an entrepreneurial and innovative culture embedded in its DNA, the company values the dynamic, forward-thinking individuals it employs. AsCompassRock continuestoexpand, there willbe abundantopportunitiesfor career advancement and professional development. Key Responsibilities: CustomerService&ResidentRelations: Policy and Standards Adherence:Upholdthecompanyscustomerservicestandardstodeliverhigh-qualityserviceandresidentsatisfaction. Issue Resolution:Addressresidentcomplaints,escalatingissuestotheProperty Manager when necessary. Resident Engagement Initiatives: Support the planning and execution of community-building activities that foster positive resident relations and engagement. Resident Support:Provide residents with appropriate information throughout the tenancy lifespan, including providing renewal information, ensuring legal requirements are met and answering any questions that might occur during the tenancy lifespan. Relationship Building:Cultivate strong relationships with residents, ensuring professionaland promptcommunication.Regularlyengagewithresidentsand prospective tenants to build strong rapport and trust. Leasing Support: AssisttheLeasingteamwithenquiriesandviewings. Enquiries: Greet and assist prospective tenantsand to qualify and register enquiries and to book viewing appointments at our properties. Viewings:Conductinformativeandengagingviewingstoprospectivetenantsbeing well-equipped to answer any questions regarding the property. Administrative Support:Workingwiththeleasingteam tohelp maintainaccurateand organised records of leases, applications, and tenant correspondence. Operational Activities: Property Support: Contribute to maintaining a safe and attractive property for residents. Facilities Management Support: Assist the Property Manager with managing projects, overseeingoutsourced servicesfor buildingmaintenance, and ensuringtimely, high-quality completion of tasks. Stock Coordination:Collaboratewiththepropertymanagerandprocurementteamto ensureadequatestockofgoodsandservicesforsmoothpropertyoperations. Inspections:Conduct / support inventories, move-in and move-out inspections, documenting property conditions. Administrative Support:AssistthePropertyManagerwithallothergeneral administrativeduties. Targets and KPIs: WorkdiligentlytomeetspecifiedtargetsandKeyPerformanceIndicators(KPIs)setby the management team. PersonalQualities: Attention to Detail:Demonstrated focusonqualityand complianceinpreviousworkor education(desired). Proactive and Initiative-Driven:Abletoforeseepotentialissuesandaddressthem before they escalate (desired). Flexibility:Ability to adapt to changing circumstances, particularly in a fast-paced property environment (desired). Positive, 'can-do' Attitude:Critical in managing teams and delivering top service to residents(essential). Skills: Communication Skills:Both written and verbal, for interacting with residents, staff, and external stakeholders (essential) Problem-Solving:Strong abilities in addressing resident disputes (essential). Customer Service:Demonstrated experience in delivering exceptional customer service(essential). Computer Literacy:While training on our property management systems will be provided, we require that the applicant be proficient with Microsoft Office and Outlook and have an aptitude for learning new software (essential). Qualifications (desired): Bachelorsdegreeinbusinessadministration,orarelatedfield(desired) Professionalcertifications(desired)suchas: ThePropertyInstitute(TPI)orIRPMMembership. Remuneration / Bonuses / Benefits: Basesalary:€35,000 Bonus:DiscretionaryBonusScheme Benefits:Privatehealthinsurance;PensionScheme;CycletoWorkScheme;Company SickPay. Working Hours: 5-dayworkingweek(40hours)includingweekends(SaturdayandSunday). Thisroleincludesdaytimeshiftwork(between07:0023:00) Location: Thisisaclientfacingrole and mustbe based onsite at the rostered location(primarily atGlass Bottle,SandymountStrand,Dublin4butmayberequiredtoworkatotherlocationsasrequired by the business). EqualOpportunitiesStatement: We are an Equal Opportunities Employer, committed to creating an inclusive, diverse, and equitable workplace. We provide equal opportunities for everyone and offer reasonable adjustments to ensure all candidates have a fair chance during the recruitment process.