Team/Role Overview
The Trade Client Service Manager will be a pivotal client-facing individual responsible for nurturing day-to-day relationships within a dedicated portfolio of existing clients. This role emphasizes proactive engagement, expertly addressing client inquiries related to Trade Import/Export Letters of Credit (LCs), Standby Letters of Credit (SBLCs), and Guarantees. A key aspect of this role involves identifying and initiating discussions for potential new trade finance opportunities and actively contributing to attrition reduction, acting as a crucial link between clients and Citi’s comprehensive trade solutions.
What You’ll Do
Serve as the primary point of contact for a designated portfolio of existing clients, efficiently managing daily inquiries concerning Trade Import/Export LC, SBLC, and Guarantees.
Cultivate and sustain robust client relationships, gaining an in-depth understanding of their ongoing trade finance requirements and contributing to attrition reduction.
Proactively engage with clients to pinpoint opportunities for new trade finance deals and tailored solutions, maintaining a 360‑degree view of their import and export activities.
Initiate conversations with clients to explore potential new business; for simple opportunities, facilitate accurate price quoting using internal tools and ensure efficient online deal closure.
Collaborate seamlessly with the Sales team by strategically referring complex new deal opportunities for further development and specialized handling, fostering closer integration between sales and operations.
Utilize internal data and analytical tools (e.g., facility utilization, pipeline, attrition dashboards, Banker Direct Access – BDA) to identify client needs, monitor performance, and inform engagement strategies.
Deliver exceptional client service, ensuring the timely and accurate resolution of all inquiries while maintaining high standards of client satisfaction.
Continuously develop and maintain a strong understanding of Citi Trade Product solutions to effectively address client needs.
What We’ll Need From You
Bachelor’s degree in Business, Finance, Economics, or a closely related field.
Relevant experience in client‑facing roles within the banking, finance, or trade industries.
Demonstrated strong client‑facing skills, characterized by a proactive, personable, and service‑oriented approach.
Solid familiarity with Trade Finance/Documentary Trade products, including Letters of Credit (LCs), Standby Letters of Credit (SBLCs), and Guarantees.
Experience or comfort with utilizing data and analytical tools for client insights and opportunity identification.
Excellent verbal and written communication skills, capable of conveying complex information clearly and concisely.
Ability to thrive and work effectively in a dynamic, fast‑paced, and highly client‑centric environment, contributing to the holistic intensity sales model.
Strong problem‑solving abilities coupled with meticulous attention to detail.
Comfortable and proficient in initiating sales conversations and proactively offering product solutions for both import and export trade activities.
In‑depth knowledge of Citi’s specific Trade Product solutions and experience.
What We Can Offer You
By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a host of additional benefits that support you (and your family) to be well, live well and save well.
Job Family Group
Operations - Transaction Services
Job Family
Cash Management
Time Type
Full time
Primary Location Full Time Salary Range
€65,600.00 – €98,400.00
Equal Opportunity Employer
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
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