Overview
Join to apply for the Customer Service Expert - Dublin role at TP
Multi Channel Multi - Channel Customer Service Expert - Dublin City Centre based. Teleperformance certified as Great Place to Work for 5 years in a row! At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.
Due to our success we have exciting opportunities coming very soon in Dublin - no previous experience necessary! Why not fill in our application and we will be in touch with more information soon!
Start Dates
* Location: Onsite Dublin city centre (no work at home option available at this time)
* Shifts: Varying shifts (Part Time not available)
* Training: 1-4 weeks
* Contract: Permanent
* Background Checking:
o Right to Work
o Criminal Record Check
o Credit Check
o Any other associated checks
o Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training
Your Benefits
* Healthcare insurance
* Death in service
* Annual leave 20 days + 10 days bank holiday
* 4% pension
* Bonus (non contractual and applicable for certain roles)
Skills Needed
* A professional, polite and courteous manner
* Ability to deliver excellent service with outgoing nature
* Excellent verbal and written communication skills
* A good listener who can convey empathy, patience and understanding
* Confident and proactive to deal with difficult situations and conversations
* High levels of accuracy and attention to detail
* Be driven to work towards achievable targets
Key Responsibilities
* Provide exceptional and efficient customer service via multi-channels
* Use your problem-solving skills to support our customers, resolve their query and create a positive experience
* Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers
* Have excellent attention to detail
* Be knowledgeable of our client’s process and products and how best to support the customer
* Handle sensitive data to ensure community standards are upheld across platforms
* Web chat based role
Disclaimer: Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or teleperformance.co.uk/talent.icims email addresses. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Details
* Seniority level Entry level
* Employment type Full-time
* Job function Other
* Industries Outsourcing and Offshoring Consulting
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