Job Description
* We are seeking a highly skilled Customer Experience Champion to join our team. As a key member of our branch, you will play a vital role in delivering exceptional customer service and driving business growth.
* Key responsibilities include:
*
o Supporting the day-to-day operation of customer service within the branch.
o Providing an excellent level of customer service and advising customers throughout their product/financial needs journey.
o Taking ownership and dealing with customer queries in an effective, professional, and compliant manner.
o Generating and executing sales from lead (where qualified) to fulfillment in accordance with our Omni-Channel ethos and activity management system.
o Assisting with sales campaigns, including post-sales fulfillment, administration, and follow-up tasks.
Required Skills and Qualifications
* QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours for the relevant CPD years.
* If no APA held, or only one APA in Loans or S&I held, the candidate must commit to qualifying within a 2-year period to achieve APA in both Loans and S&I.
* Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience.
* Have a significant level of proven sales, customer service, or clerical experience in a regulatory compliant environment.
Benefits
* This is a permanent position based in Monaghan branch.
Others
We understand the importance of diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies, and abilities to enhance the service we provide to all customers and communities served.