Lead Business Analyst Dublin/Wexford
Zurich Insurance Europe AG, Ireland Branch is looking for a Lead Business Analyst to shape and deliver business transformation initiatives across the General Insurance business.
The role will report directly to the Head of Business Architecture & Operational Excellence as part of our Business Change Team.
This role may be available part-time or full-time.
We want the best people for our roles and recognise that some may not be available full-time.
Discuss flexibility during the interview.
Your Role
The role partners with senior leadership and the Head of Business Architecture & Operational Excellence to ensure that all analysis and process design work is tightly aligned with Zurich's business architecture, strategic direction and operational excellence objectives.
The Lead BA plays a pivotal role in embedding business architecture principles into project and programme delivery, ensuring that solutions are sustainable, scalable and fit for future business needs.
The role also champions operational excellence and continuous improvement, identifying and implementing opportunities that enhance efficiency, customer experience and business value.
You will coordinate and mentor other Business Analysts, fostering a high-performance, customer-focused culture and driving the adoption of best practices in business analysis, business architecture and process optimisation across the function.
Your Skills & Experience
Lead the elicitation, analysis and documentation of complex business requirements, ensuring alignment with strategic objectives and target operating models
Apply and adapt a range of delivery methodologies (e.g. Agile/Scrum, Waterfall, Lean) to suit project needs
Plan and facilitate onsite and virtual elicitation sessions, workshops and stakeholder interviews
Produce high-quality requirement specifications (Epics, User Stories) and solution design documents, ensuring traceability and prioritisation
Analyse and manage requirement risks, dependencies and traceability matrices
Support the development of test plans, testing, implementation and training activities, performing quality review checks on solutions
Lead post-implementation activities, including problem-solving and measurement of business benefits
Establish and govern business analysis standards and best practices, ensuring quality and consistency of deliverables across projects
Business Architecture
Collaborate with the Head of Business Architecture and senior team members to document and maintain business processes and models
Ensure analysis work is aligned with the organisation's business architecture, strategy and target operating model
Lead capability mapping, process documentation and gap analysis by gathering information, facilitating workshops and ensuring clarity of requirements
Operational Excellence (OpEx) & Continuous Improvement (CI)
Identify and drive process improvements that enhance efficiency, quality and customer experience, with a focus on TNPS, retention and process efficiency
Lead the adoption of Lean, Six Sigma or other process optimisation practices, including facilitating workshops, data gathering and implementation activities
Track and measure the impact of improvement initiatives, collecting data and feedback for ongoing refinement
Promote a culture of continuous improvement and operational excellence within the BA function and across the business
Education and Qualifications
Bachelor's degree (or equivalent) and 8 or more years of experience in related field
General Insurance experience
JIRA Experience (User Story requirements)
Additional Information
Primary work location is Dublin/Wexford but occasional travel may be required to other Zurich locations.
EEO Statement
We foster a culture of diversity and inclusion.
We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ+, race, ethnicity, generations, belief, etc.
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