Our client a semi‑state body is seeking a Customer Service Advisor who is primarily required to respond to queries from the general public via email or phone call, within established SLA's, ensuring high quality and prompt responses.
About the Role
* Full‑Time position
* Monday to Friday, standard working hours.
* Hybrid – 2 days per week onsite in Dublin City.
* Initial 12‑month contract.
Responsibilities
* Manage incoming emails within SLA.
* Build sustainable relationships through open and interactive communication.
* Provide accurate and complete information to assist the general public.
* Take time to understand and learn where information lies and how to locate it or the person needed for guidance.
* Follow communication procedures, guidelines and policies.
* Take the extra mile to engage customers.
* Work efficiently and effectively with your team.
* Work to support the wider team.
* Create proactive solutions to help passengers and colleagues.
* Work toward reaching goals of the team and department.
Required Skills
* Proven customer support experience in a Call Centre environment.
* Fluency in spoken and written English.
* Track record of reaching targets.
* Familiarity with CRM systems.
* Ability to adapt/respond as required.
* Excellent communication and presentation skills.
* Ability to multi‑task, prioritise and manage time effectively.
Seniority level
* Associate
Employment type
* Contract
Job function
* Customer Service and Administrative
* Transportation Programs
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