Senior Application Support Engineer Permanent Location: Letterkenny, Hybrid 3 days per week The Role We are recruiting on behalf of our client for a Mid/SeniorApplication Support Engineer. As an Application Support Engineer, you will join our clients Production Support team providing L2 support to our Client. The team, work in a high profile, mission critical environment within a Banking Environment. In this role, you will work with a team built on collaboration, communication, focus & motivated to delivering excellent service & support. The team is responsible for troubleshooting incidents, both proactive and reactive in nature. There is a requirement to work flexible shifts to cover 24 *7 support for the client. This will be on a rotation basis across the team. Key responsibilities: Manage stakeholders for supported applications. Troubleshoot and resolve Incidents & Service Requests. Perform Root Cause Analysis of Problem Tickets. Manage incident queues & incident intake channels. Take ownership of incidents & communication with customer as required. Respond in a timely fashion to reactive or proactive incidents. Write re-usable Knowledge Articles for Incident and Service Requests handled. Detail accurate information in case documentation. Coordinate internally with other support groups in timely fashion. Capable to lead the team Your Profile Key skills/knowledge/experience: Sound experience in a production support/application support role Should possess good hands-on experience of SQL and Unix, Shell Scripting Good understand and exposure to Monitoring tools (Geneos/Grafana/Splunk) and Scheduling tools (i.e Control M/Cronjobs) Knowledge of ITIL based Production Support (i.e Incident, Problem and Change Management etc) Experience/skill to interact with multiple Stakeholders(Good communication and coordination) Good to have: Experience in any of the following skills would be good to have: GCP Tableau MSSQL Udeploy Terraform Jenkins SRE,Cognos Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply. eir evo talent, eir evo and our clients are equal opportunity employers who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo talent, eir evo and our clients apply all relevant Data Protection laws when processing your Personal Data. If you choose to apply to this opportunity and share your CV or other personal information with eir evo talent, eir evo and our clients, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo talent and eir evo Skills: production support/application SQL and Unix, Shell Scripting Monitoring tools Benefits: Work From Home