Customer Service Representative Opportunity
We are seeking a dedicated and results-driven Customer Service Representative to join our team. As a key member of our customer-facing organization, you will play a critical role in building and maintaining relationships with our customers, ensuring their satisfaction, and resolving any issues that may arise.
Job Description:
* Build and maintain excellent relationships with customers both internally and externally.
* Ensure customer information is accurate in the CRM Salesforce.com.
* Coordinate with other departments to expedite/resolve customer orders, issues, and concerns.
* Have the ability to learn complex systems & processes.
* Log all communication with customers on the CRM SF.com.
* Be proactive – call customers to inform them of any changes relating to their orders as advised by Production Control and/or CS Order Fulfilment Team Leader.
Requirements:
* Prior experience working within a busy customer services department, helping to achieve excellent time management, efficient prioritization, and delivering a superior customer experience.
* Previous experience in a technological environment would be an advantage.
* A minimum of 3 to 5 years of customer service experience; preferably in a high-tech industry.
* Preferred knowledge: Oracle, Sales Force, Agile.
* Ability to type 55 words per minute.
What We Offer:
* Competitive salary and rewards package.
* Competitive benefits and annual leave offering, allowing for work-life balance.
* A vibrant, welcoming, and inclusive culture.
* Extensive career development opportunities and resources to maximize potential.
* Opportunities to grow and develop your skills in a dynamic and fast-paced environment.
Why Join Our Team?
* Empowerment:
o You'll work as part of a global team in a flexible work environment, learning and enhancing your expertise.
o We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences.
* Innovation:
o You embrace challenges and want to drive change.
o We are open to ideas, including flexible work arrangements, job sharing, or part-time job seekers.
* Integrity:
o You are results-oriented, reliable, and straightforward, and value being treated accordingly.
o We want all our employees to be themselves, to feel appreciated, and accepted.
Benefits:
* Diverse, equitable, and inclusive workforce.
* Equal opportunity employer.
* Welcoming applications from individuals of all backgrounds, experiences, and perspectives.
Location: Galway, Ireland.