Accenture has an exciting opportunity for a people-oriented Sales Manager to guide, mentor and inspire an incredible team of multilingual sales representatives within Pinterest's digital marketing environment.
You will have the opportunity to drive measurable outcomes for our client Pinterest.
Our client's ad solutions leverage our company's innovations and insights to find, attract, and engage intended audiences as they use our clients' cutting-edge social media platform.
We are partnering with Pinterest to help businesses build brand awareness, increase product sales, and much more.
This role involves coaching and developing a world-class team that takes pride in creating delightful customer experiences through focused sales plays and account management in a fun and enriching work environment.
In addition to leading a team, this role will also be challenged with developing programs to scale Pinterest's operations, solve customer problems upstream, and grow the client's revenues by delivering a world-class customer sales experience to millions of customers.
As the successful candidate, our customers and your team are your top priorities.
You will mentor and coach a team of Sales Reps to exceed customers' expectations.
You will proactively identify sales opportunities and improve team workflows.
Success in this position requires exceptional people coaching and account management skills; analytical problem solving; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping clients and customers achieve results through revenue.
Responsibilities
Manage a high performing team of Sales Representatives focused on acquiring new business and setting advertisers up for success on the platform
Manage KPIs, ensure deliverables are exceeded and revenue is achieved
Identify barriers and improve productivity and success
Develop, coach, and manage your inside sales team to ensure operational excellence
Identify top talent and hire in the interview process to build out and maintain a high performing team
Focus, motivate, and inspire the team in a goal and results oriented way by driving optimum individual and team performance to deliver against agreed KPIs and targets
Conduct one-to-ones with team members to assess performance against objectives
Carry out call evaluations on a weekly basis to ensure consistency and adherence to all regulatory requirements and best practice in customer engagement
Provide leadership, support and development to members of the team and build on the strengths of the team members that drive optimum performance
Oversee and manage the day-to-day operation and workflow of the team in an organized and efficient manner
Create a learning environment to ensure that the transfer of knowledge and insight occurs
Act as a point of referral for complex and escalated queries
Ensure that all client SLA targets are met, including aspects of: Meeting Client SLA's, Performance Management, People Management, Transition Management, Other key roles (Recruitment, Quality Management, Policy communication etc.)
Qualifications
Ideally a proven experience in team leadership of a sales team in the digital marketing space focused on advertiser acquisition
Experience recruiting and hiring candidates for a high-performance account management sales team
Demonstrated experience forecasting new sales opportunities, setting goals, and monitoring sales activity
Ability to develop effective business relationships with all levels of internal and external management
Must possess strong oral, written, presentation, and interpersonal skills
CRM experience or comparable sales force automation tool
Strong knowledge of technology/social media channels
Ability to identify and lead service improvement initiatives
Experience in handling escalations from both external clients and internal sales and support organisations within a contact centre/queue-based environment as a plus
Experience developing, measuring, and documenting improved efficiencies in workflow and system processes
Must be able to clearly identify goals, communicate vision for the team, and then deliver results
Excellent influencing skills and ability to work with key cross functional business stakeholders
Excellent customer service, communication and interpersonal skills
Ability to remain calm and courteous in periods of stress
High energy, passion, and a good sense of humour
Fluency in English and German
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