Aftersales Advisor / Administrator – Join the BYD Aftersales Team
Location: Waterford City.
Position: Full-Time | Permanent
Salary: €30,000–€35,000 DOE
Are you passionate about delivering exceptional customer service and interested in being part of the future of mobility? BYD, one of the world's fastest-growing electric vehicle brands, is seeking a professional and customer-focused Aftersales Advisor/Administrator to join our expanding team.
As the first point of contact for our aftersales customers, you will play a key role in ensuring a smooth and premium service experience that reflects the innovation and quality of the BYD brand. This is an exciting opportunity for someone who thrives in a dynamic environment and enjoys being part of a forward-thinking team in the EV sector.
Key Responsibilities
* Welcome customers in a professional, friendly manner and manage their service journey.
* Accurately schedule and book vehicles for service, maintenance, or repairs.
* Act as a liaison between customers and the workshop team, ensuring clear communication of required work, timelines, and costs.
* Prepare accurate service documentation, estimates, and invoices.
* Provide proactive updates to customers and ensure timely follow-up calls.
* Maintain excellent customer satisfaction and loyalty levels.
* Support the Aftersales Manager in the efficient daily running of the service department.
* Ensure administrative tasks are completed accurately and in line with BYD standards.
The Ideal Candidate
* Previous experience as a Service Advisor, Administrator, or in a customer service role.
* Strong communication, organisational, and problem-solving skills.
* Proficient in CRM systems and confident handling administrative tasks.
* Ability to work effectively under pressure while maintaining attention to detail.
* Positive, customer-first attitude with a collaborative team spirit.
What We Offer
* Competitive salary (DOE) with performance
* Ongoing training and career development opportunities.
* A supportive and professional team environment.
* The opportunity to build a long-term career with BYD as the brand continues its rapid growth across Ireland and Europe.
If you are motivated by customer service excellence and excited to represent a pioneering brand in the electric vehicle industry, we'd love to hear from you.
Apply now with your CV and cover letter.
BYD – Build Your Dreams. Build Your Future.
Job Type: Full-time
Pay: €30,000.00-€32,000.00 per year
Work Location: In person