Content Moderation & Quality Assurance Specialist (Onsite – Ireland)
We are seeking experienced and detail-oriented
Content Moderation & Quality Assurance Specialists
to join the Integrity Operations team. In this role, you will
help train cutting-edge AI models for content moderation,
ensure the quality and accuracy of moderation decisions, develop golden sets, and support vendor calibration and performance.
This position involves exposure to sensitive and potentially graphic content, including violence, abuse, self-harm, derogatory language, and other disturbing material
. Candidates must be comfortable working with such content as part of their daily responsibilities.
This is an exciting opportunity to contribute to platform integrity and help build safer online experiences for users worldwide.
Key Responsibilities
* Evaluate and verify AI-generated content moderation decisions
for accuracy and policy compliance.
* Create and maintain
golden sets
to assess and
improve AI and vendor performance.
* Collaborate with vendor sites to improve quality
, provide feedback, and implement calibration plans.
* Build strong vendor relationships
and support their operational performance.
* Identify process improvement opportunities and
partner with internal stakeholders to implement solutions.
* Analyze content and QA data to identify trends
and inform quality strategies.
* Communicate with operations, policy, tech, and leadership teams
to ensure alignment.
* Participate in training programs and stay updated on policies and industry standards.
* Review sensitive or graphic content as required.
* Assess impacts of online speech and test hypotheses within new operational tools
and technologies.
Required Qualifications
* 4+ years of experience in content moderation, quality assurance, investigations
, or similar fields.
* Strong understanding of content moderation policies
and workflows.
* Excellent analytical, problem-solving, and communication skills.
* Proven experience working in structured, target-driven environments.
* High attention to detail and ability to work in fast-moving, frequently changing settings.
* Experience working with vendors or external partners (preferred).
* Familiarity with data analysis tools (preferred).
Nice to Have
* Experience with
content moderation tools or platforms.
* Certification in content moderation
or related areas.
* Experience reviewing AI-generated conversations
or chatbot interactions.
* Willingness to work with
graphic and sensitive content.
* Policy rationalization experience.
This opportunity is an 11-month contract, fully on-site, based in Dublin 4, paying a maximum of €73K per annum (pro rata). To hear more about this position or to discuss your suitability, please apply today
If you would like to know more about this role, you can reach me at
You can also apply using the "Apply Now" button below.
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