What you will be doingProviding customers with a professional, efficient maintenance and repair service, ensuring full customer satisfaction.To provide a technical service to customers, including installation, maintenance and repair of equipment. To ensure customers receive a satisfactory service in line with agreed service level agreements.To maximise revenue by identifying potential business and professional service opportunities, whilst carrying out day-to-day duties.Management and control of vehicle stock, to improve first time fix levels to customers, and to minimize stock losses.You will ideally haveElectrical / Electronics knowledge and aptitude: (Qualification desirable but not essential). Knowledge of AC (230V) and DC (low voltage 24V to 5V), ability to use multimeter to read voltages, resistance, for electrical troubleshooting.Troubleshooting / Fault-finding Skills: Ability to use a logical approach to diagnosing and resolving electrical and mechanical faults.PC skills: Ability to download and upload software, connect to devices, use software configuration apps etc.Mechanical aptitude. Ability to understand mechanical principals and identify mechanical faultsCommunication Skills. Ability to communicate technical information effectively, to understand technical instructions, and ability to read technical diagrams and schematics and follow technical instruction manuals.Good Ricoh product knowledge,Excellent Interpersonal and customer handling skills,Excellent knowledge of Company Service procedures.In return for your commitment, you can expectAt Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life.Love to ConnectYou become part of a global community built on openness, inclusion and genuine collaboration.Across teams, countries and roles, you'll find people who listen, involve and encourage you - helping you feel valued and able to be yourself every day.Love to GrowYour development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future-ready in a changing world.Love to Give BackPurpose is part of how we work. You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact.Love to SucceedSuccess at Ricoh is something we pursue together. You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition - including programmes such as the Imagine. Change. Awards, where colleagues celebrate each other's achievements.We are an equal opportunities employerWe believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.
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