Join to apply for the Senior IT Support Analyst role at CareerWise Recruitment.
A Senior IT Support Analyst is needed by CareerWise Recruitment for a Cork based IT equipment distributor. The role is a mix of in office and field-based support for a wide range of clients across Munster and a company vehicle will be supplied.
Role of this position
* Remote break‑fix assistance with clients. You will be maintaining the incident queue on an internal system with the team to manage & resolve issues as they arise in a timely manner.
* In‑field installation of IT, Audio‑Visual and print equipment for clients on site and remotely.
* Troubleshooting network issues, and ensuring the smooth operation of network systems.
* Maintain, configure, and troubleshoot anti‑virus software across client systems.
* Managing IT infrastructure for clients including Microsoft 365 licenses, servers, laptops, networks.
Job Requirements
* Strong analytical skills to evaluate and enhance network systems.
* Knowledge and experience in Information Technology and Technical Support.
* Excellent customer communication skills for effective collaboration and support.
* Degree or diploma in Computer Science, Information Technology, or a related field.
* Relevant certifications such as CompTIA Network+ are a plus.
* 8 years’ experience in a similar role beneficial.
* Native or fluent written and spoken English needed.
* Full, clean Irish driver’s licence required.
Please call Ken Murphy today for further information on 021‑4297538 or email: kmurphy@careerwise.ie.
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