A to Z Computers
are seeking a motivated
Level 1 Helpdesk Technician
to join our growing team in Kilkenny.
This role is ideal for someone with a solid foundation in IT support who wants to develop further within a busy MSP environment. You'll be the first point of contact for clients, handling a wide variety of issues while learning from an experienced support team.
Key Responsibilities:
* Provide first-line technical support via phone, email, and remote tools.
* Troubleshoot hardware, software, and operating system issues (Windows 10/11).
* Support and administer Microsoft 365 (Exchange, Teams, SharePoint, OneDrive).
* Log, track, and resolve support tickets in our PSA system.
* Document fixes and procedures in our documentation system (IT Glue).
* Assist with user setups, PC/Laptop installations, and general IT administration.
* Deliver excellent customer service and clear communication to clients daily.
Skills & Experience:
* Essential
:
* Strong knowledge of Microsoft 365.
* Hardware, software, and OS troubleshooting skills.
* Excellent communication and customer service focus.
* Fluent in written and spoken English.
* Desirable
:
* Familiarity with PSA/ticketing platforms (Autotask, ConnectWise Manage, Halo, or similar).
* Experience with documentation systems (e.g. IT Glue).
* Previous MSP/helpdesk experience.
* Enthusiasm and willingness to learn and grow in the role are just as important as experience.
What We Offer:
* Full-time, permanent role based in Kilkenny.
* A varied client base and exposure to a wide range of technologies.
* Ongoing training and career development within a supportive team.
* Opportunity to progress within a dynamic MSP environment.