Join to apply for the Assistant CRM and Loyalty Manager role at Kildare Village.
About the Role
As our Assistant CRM and Loyalty Manager (Assistant Guest Knowledge & Engagement Manager), you will support the Guest Knowledge & Engagement Manager on the execution of the strategy. You will support the management of the membership programme, conduct analysis of our guests and also support initiatives that contribute to guest acquisition and retention.
Responsibilities
* Analyse our guests to provide greater insights on who they are and what is driving our business for future development and campaigns
* Combine data with research conducted by the business to perform comprehensive analysis
* Be responsible for the execution of the membership programme for the Village, ensuring personal, relevant and timely communications to our customer groups via email or other relevant channels
* Get involved in activities related to our members, e.g., buyer programme, brand engagement, push notifications, etc.
* Coordinate and execute guest acquisition initiatives to achieve the agreed KPIs on the number of new members
About You
* Experience within a CRM/e‑mail marketing function within retail and/or a luxury brand environment
* Experience using digital analytics tools such as PowerBI & Google Analytics
* Experience using CRM tools such as Responsys or Salesforce
What we do for you
The key to our success is the quality and commitment of our people. In return for your dedication and hard work, you’ll receive a generous salary and a competitive benefits package including 25 days annual leave, extra leave on your birthday and for marriage, discounts throughout our villages, a generous employee referral bonus, access to private medical and dental cover, and many more benefits.
Come and live your story with us
The key to our success is the quality and commitment of our people. We are diverse in background, age, experience and leadership style. We believe that an inclusive workforce makes magic happen. We have huge ambition for what we can achieve together and we want to have fun!
Seniority level
Associate
Employment type
Full‑time
Job function
Marketing
Industries
Retail Luxury Goods and Jewelry
Location: Kildare, County Ireland
#J-18808-Ljbffr