Limerick, County Limerick, Ireland
Fulfilment Operations Agents
viagogo is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through viagogo internationally and StubHub, our platform in North America, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available to events around the world annually – from sports to music, comedy to dance, festivals to theater – viagogo offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences.
Fulfillment expert – You will help ensure our buyers have a good experience. Investigate and troubleshoot fulfillment issues on the platform in a timely manner to ensure our buyers get their tickets in a seamless manner. Be a self‑starter, driven to see yourself and your team succeed. Combine strong organization and investigative skills, an analytical mindset and dedication to getting our fans to events as smoothly as possible. You should have a bias for action, detail and proven operational skills in a fast‑paced environment.
Responsibilities
* Interact with buyers and sellers to ensure tickets are delivered successfully.
* Be resourceful and drive issues to resolution.
* Communicate clearly, constructively and concisely with other teams and outside vendors as needed.
* Show a passion for detail while executing workflows to successfully resolve issues.
* Perform additional duties as required.
Requirements
* Computer literate – use Microsoft Office to a good level and learn new applications quickly.
* Resourceful and dedicated to finding solutions to ensure buyers receive their tickets.
* Clear and concise written and verbal communication.
* Strong organizational and multi‑tasking skills.
* Comfortable taking initiative and driving solutions.Ability to work in a fast‑paced environment while meeting deadlines.
* Salary – €30,000 yearly.
* Schedule – 11 am – 8 pm / Tuesday – Saturday or Sunday – Thursday.
* Training – On the job.
Limerick Salary Range: €30 000 EUR – €30 000 EUR
What We Offer
* Competitive starting salary
* Health package
* Continuous training & support
* Career progression
* Employee Engagement initiatives
* Casual dress code
* Free parking
Seniority level
* Mid‑Senior level
Employment type
* Full‑time
Job function
* Management and Manufacturing
Industries
* Construction, Software Development, IT Services, IT Consulting
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