GET TO KNOW USHere at Trinny London, we're changing the face of makeup and demystifying skincare, and we are only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.KNOW THE ROLEYour Daily To-dos Might Look Like ThisGreeting all customers on the counter, offering exceptional customer service by understanding customer needs and offering appropriate support and guidance from introduction through to saleProvide a personalised consultative approach to all customers, ensuring that you are offering additional beauty services such as the Trinny London Match2Me experience and appointments where possibleDemonstrate and recommend products to achieve desired looks and address individual concernsConduct pre-booked customer make-up appointmentsMeet and exceed sales targets by actively promoting and selling makeup and skincare productsUpsell and cross-sell related beauty and skincare items to maximise sales opportunitiesCollaborate with the team to achieve overall sales goalsEnsure the makeup section is well-organised, clean, and visually appealingImplement and maintain attractive displays to highlight featured products and promotionsKeep makeup tools and workstations clean and sanitised to meet health and safety standardsKnow What We're Looking ForThese skills will help you go far in this role:Experience in a retail position, ideally within beauty or cosmeticsPassionate for makeup and skincareExperience with customer relationship management and data capture targetsAdaptable and confident with an ever-changing, fast-paced and high-pressured environmentPositive and can-do attitudeComfortable and motivated by working towards and exceeding targets and KPIsPunctual and flexible to work retail hours, including bank holidays and weekendsPersonable with a customer-centric mindsetWe love to hear from anybody interested in Trinny London Although it's useful to have the skills listed above, we're always eager to hear from ambitious people looking for their next challenge.Know How We WorkExperience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.We Are More Than Shops:We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.We are Curators:Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer's lives better.We Care for Our People:We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.We Succeed by Working Sustainably:We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.