Sanderson are partnering with a public sector group to recruit for a Finance Systems Supervisor on an 11-month fixed term contract, this role has a view to permanency. This role is ideal for someone who thrives in a collaborative environment, enjoys problem‑solving, and is passionate about delivering excellent system support and service to end users.The Finance Systems Supervisor will play a key role in supporting and enhancing the group's financial systems. This is a hands‑on supervisory role with responsibility for overseeing the Finance helpdesk, supporting core financial systems including Agresso ERP, and contributing to ongoing transformation initiatives.Key ResponsibilitiesSupervise the Finance helpdesk, ensuring all tickets are managed in line with SLA response times.Conduct compliance reviews of financial systems user accounts.Develop ticket templates for new helpdesk requirements.Respond to IT audit queries, including those related to user access and workflow.Manage and escalate helpdesk tickets to application or technical teams where required.Maintain and update the helpdesk knowledge base.Promote a customer‑centric approach across all helpdesk activities.Produce operational KPI reports and contribute insights to the Finance Transformation agenda.Supervise and support key financial systems, including Agresso ERP, FP&A, and RCP, providing troubleshooting and escalating issues to internal or vendor teams.Participate in projects to enhance processes, upgrade systems, and implement new functionality.Deliver training to Finance staff and end users.Assist in the development of training materials.Undertake additional duties as assigned from time to time.Qualifications, Skills and ExperienceNFQ Level 7 Degree or a Qualified AccountantAt least four years' experience in a Finance Office working with large financial information systems.Agresso ERP Experience is essentialStrong MS Excel skills.Experience working with financial systems in a complex operating environment.Troubleshooting and resolving issues within one or more Agresso modules.Experience training and supporting end users on Agresso functionality.Familiarity with workflow management and optimisation.Understanding of Agresso system administration.Participation in cross‑functional process improvement initiatives using Agresso ERP.For more information contact Elaine Liston in Sanderson on or apply online for more details.