Overview
Welcome to a different kind of role and a different kind of company. Harvey Norman is a high-profile, leading-edge retail brand with over 300 stores worldwide selling furniture, bedding, electrical and computer goods. With 16 stores in Ireland, we are growing and have opportunities for talented people. If you think you have what it takes to thrive in a dynamic retail environment, we want to hear from you.
About The Job
The role of Appliance Installation Assistant involves assisting our drivers with deliveries and appliance installations of goods in customers’ homes. Interacting with customers and providing excellent customer service experiences to make Harvey Norman a great place to shop. This is a white-glove in-home delivery/installation operation.
Your Job
Your Tasks Will Include:
* Assist with loading and unloading delivery vans, safely.
* Assist with delivery of appliances direct from our warehouses or stores to our customers’ homes.
* Call Harvey Norman customers in advance of delivery to confirm estimated time of arrival.
* Assist with installation of appliances and/or furniture assemblies.
* Removal of old products and packaging.
* Answering all phone calls/queries regarding deliveries from our Customer Delivery Office.
* Care of Proof of Delivery paperwork.
* Keep the delivery van clean and tidy at all times.
* Be an ambassador for the Harvey Norman brand and install & assembly/delivery service.
* Adherence to company Policies and Procedures at all times.
* Perform other related duties as required.
Your Profile
Your Knowledge, Skills And Experience Include:
* Experience and Qualifications
* Excellent Communication Skills
* Well-organised and adept at problem-solving
* Flexible and willing to go the extra mile to ensure customers expectations are exceeded
* Excellent telephone skills
* Customer oriented; be respectful to customers as the highest priority of the business
* Hardworking, conscientious, & self-motivated; possessing a high degree of self-confidence and maturity
* Motivated by internal goals and have tenacity in chasing goals
* Team & Collaborative Working; contributes positively to the achievement of team objectives
* Continuous Development; be prepared to undertake in-house and external training to enhance performance and the customer experience
* Honest & Ethical; demonstrating honesty and being a role model for honest and ethical business practices
* Excellent Timekeeping
Why People Join Us
We’re dynamic and growing, with a fun, high-energy work environment, a culture of developing and promoting from within, an entrepreneurial spirit, and great staff discounts.
Additional Information
This is a Full Time – 11 month fixed-term contract with a 6 month probationary period and potential for permanency. Flexible about work hours, including evenings, weekends and public holidays. The successful candidate will be required to attend a company induction day.
Skills
Appliances Installation, Customer Care, Installation, Excellent Communication Skills, Good Organisational Skills
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