Job Title:
Leading Store Operations
The role is designed for a dynamic leader to deliver operational excellence, inspire their team, and provide outstanding customer experiences.
* Lead and motivate the store team, championing company values and delivering the mission.
* Analyse market trends and work with management to develop localised product, visual, and marketing strategies.
* Drive effective daily communication and ensure all team members are informed and inspired.
* Deliver exceptional customer service and maximise upselling opportunities.
* Implement training programmes, cross-train staff, and adapt to varied learning styles.
* Build strong customer and stakeholder relationships.
* Use technology to analyse data, track sales, and plan for growth.
* Foster a vibrant sales and performance culture, carrying out regular performance reviews.
* Ensure full compliance with legal standards, company policies, and operational procedures.
* Manage staffing budgets, rotas, and HR processes, including grievance and disciplinary matters.
Requirements:
* Proven management experience in a retail environment.
* Excellent multitasking, time management, and prioritisation skills.
* Strong recruitment, training, and performance management abilities.
* Comfortable with all aspects of in-store activity, including manual handling.
* Passionate about delivering results and leading by example.
* Strong communication skills with empathy for team and customer needs.
Benefits:
* Competitive salary.
* Employee Assistance Programme.
* Incentives and rewards.
* Staff discounts and free footwear.
* Cycle to Work scheme.
* Service anniversary rewards.
* Career progression opportunities.
* Inclusive and supportive work culture.