Front Office Receptionist Role
We're currently recruiting for a Full-Time Front Office Receptionist to join our dedicated and professional team at The Old Ground Hotel.
This is a permanent position, offering excellent opportunities for growth within a well-established and reputable hotel.
About the Role
As a Receptionist, you'll be the first point of contact for our guests, playing a key role in delivering a warm, welcoming, and efficient front office experience.
You'll ensure that every guest receives a personalized service in line with Flynn Hotel Group standards – from check-in to check-out and everything in between.
Key Responsibilities
* Deliver a professional, friendly, and seamless guest experience at all times
* Handle check-ins, check-outs, reservations, and guest queries efficiently
* Coordinate guest requests with relevant departments promptly and accurately
* Maintain a strong knowledge of room types, rates, and availability
* Support the front office team by managing bookings, changes, and cancellations when required
* Ensure all billing, credit checks, and end-of-shift reconciliations are completed accurately
* Work closely with porters and other hotel departments to ensure smooth guest experiences
* Provide information about hotel services, local attractions, and assist with upselling opportunities
* Maintain guest confidentiality and uphold company policies at all times
About You
A positive, proactive attitude with a strong focus on guest service
Professional and courteous communication skills
Strong attention to detail and ability to multitask in a fast-paced environment
A good understanding of hotel systems, including Hotsoft, Volante & Tablepath (training will be provided)
Sales-oriented mindset with the ability to promote hotel services
Previous front office or customer-facing experience is preferred
Requirements
* Must be available to work at least 4 days per week, including weekends and public holidays, across a 7-day roster
* This position is not suitable for students currently attending college
* Must hold a valid work permit if not an EU citizen
* Fluent English required