Job Overview
Keeper is hiring a driven, bilingual (French speaking) Implementation Specialist to join our EMEA B2B Support team. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.
About Keeper
Keeper Security is a leading cybersecurity software company that protects thousands of organizations and millions of people in more than 150 countries. Keeper delivers a powerful zero‑trust and zero‑knowledge solution built to meet the stringent requirements of public sector IT environments. Its flagship offering, KeeperPAM®, is an AI‑enabled, cloud‑native platform that protects users, devices and critical infrastructure from cyber attacks. Recognized in the Gartner® Magic Quadrant™ for Privileged Access Management (PAM), Keeper combines robust compliance with unmatched visibility and control. With industry‑leading certifications, Keeper provides the security assurance public sector organizations require.
About the Role
As an Implementation Specialist at Keeper Security, your role will be pivotal in guaranteeing the successful onboarding and adoption of our products by our clients. You will engage in close collaboration with our clients and work closely with our Implementation Manager to comprehend their unique requirements, subsequently configuring our solutions to precisely align with their needs. Your expertise and meticulous attention to detail will serve as the cornerstone for providing our customers with a seamless and exceptional experience.
Responsibilities
Oversee the delivery of Keeper’s software for all clients including initial deployments of new customers and expansion deployments of existing customers. This includes mastery level understanding of our complex line of technical SaaS products
Tailor our solutions to meet the specific needs and objectives of each client, ensuring a personalised and effective experience
Offer continuous technical support to clients, adeptly troubleshooting issues and efficiently resolving any concerns as they arise. Proactively recognise and rectify project‑related risks and issues, promptly escalating them to engineering only when required
Communicate with English and French speaking clients, both verbal and written
Maintain accurate records of client configurations, customisations, and communication to ensure a comprehensive understanding of each implementation
Gather feedback from clients and collaborate with the product development team to improve the functionality and usability of our solutions
Effectively oversee multiple implementation projects concurrently, ensuring their timely delivery within predefined scope. Maintain consistent and transparent communication of project status and progress to internal stakeholders and clients, promptly addressing any arising issues or concerns
Minimum Qualifications
Minimum of 2+ years progressive experience in SaaS support and/or implementation
Bilingual fluency, ability to write, read, and speak both English and French
Experience with Salesforce
Experience with Google Docs and MS‑Office tools
Experience in SaaS deployment with security software experience preferredProficiency in leading external client engagements
Excellent communication and interpersonal skills, with the ability to effectively manage client relationships
Strong analytical and problem‑solving skills
Ability to work independently and as part of a team, across global regions and time zones
Preferred Qualifications
Experience with project management tools such as Monday.com
Bachelor’s degree in finance, business administration (or a field related to project management) or equivalent work experience
Benefits
Onsite lunches
Private healthcare (no wait period)
Pension contribution (no wait period)
Sick Pay
Bike‑to‑Work Scheme (if local)
Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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