Job Description
This is a part time role, working 3 days a week totalling 23hrs to be worked in the daytime.
We are open to discussion as to how these hours are worked.
As a Customer Service Coordinator you will support the delivery of consistent, high-quality customer and support services across the business. The Customer Experience Coordinator will manage customer communications and provide sales and administrative support.
Main Duties
* Manage customer enquiries and queries efficiently and with a high level of personal care, coordinating with the wider customer experience team to ensure consistent and timely client communication.
* Provide sales support, including preparing and updating quotations, managing documentation, following up on client requests, and maintain accurate customer records in CRM.
* Empowered to make decisions on behalf of clients to provide superior service.
* Provide information for clients (e.g. Pricing, Capabilities, Status, Sample Submission)
* Maintain customer administration to a high standard.
* Contribute to assigned process improvement projects and support implementation when needed.
* Ensure Compliance to the 17025 standards at all times by adhering to the in-house quality procedures.
* Contribute to continuous improvement of customer communication, reporting and administrative processes.
* Assist in the management of the retail testing programme and support accurate and timely reporting of results.
* Where suitably qualified and trained assist with reporting and interpretation of results.
* Perform any other duties deemed applicable and required to support the effective operations of the business.
Qualifications
* Proven experience in high intensity customer service, or other business-related experience
* Excellent customer service skills, attention to detail and ability to remain tactful and professional in all interactions
* Resilient and composed under pressure, able to deliver and receive difficult news when required
* Strong computer skills, particularly with MS Office (Excel, Word, Outlook)
* Demonstrated ability to plan, multi-task and prioritize effectively in a fast-paced environment
* Strong teamwork, communication (written and verbal), and organizational skills
* Proactive, solution-focused, and able to work independently with minimal supervision
* Ability to meet multiple deadlines and manage competing priorities
* Willingness and ability to learn technical chemistry and microbiology testing requirements
* Strong interpersonal skills with the ability to communicate effectively with internal and external clients
* Positive attitude, sense of urgency, flexible and reliable
Additional Information
What Happens Next
Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths.
Your data As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
Closing Date We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.
Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful.
We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.
We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.
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