Job Title: Business Analyst
Employer: Spot CDP Ltd
Location: The Academy, 42 Pearse Street, Dublin, D02 HV59
Salary: 35k p/a
Hours: 40hrs p/w
Key Responsibilities
•Conduct detailed AS -IS and TO -BE process mapping across business units to identify inefficiencies and redesign workflows.
•Facilitate functional interviews and stakeholder workshops to gather insights and drive process improvement initiatives.
•Lead the development of real -time dashboards, define KPIs, and design performance monitoring systems to support data -driven decision -making.
•Oversee and improve candidate and client database processes, ensuring data accuracy, quality control, and actionable insights for the recruitment lifecycle.
•Drive automation and standardisation of repetitive and high -volume tasks, improving operational efficiency and compliance with SLAs.
•Document internal procedures by producing SOPs, templates, and structured process guides for scalability and consistency.
•Deliver analytical reports and strategic recommendations to senior management, supporting continuous improvement and business transformation.
•Evaluate existing ERP/CRM platforms, recommend enhancements, and coordinate with cross -functional teams to implement system improvements.
•Monitor operational and compliance risks, ensuring adherence to data protection regulations (GDPR) and internal control standards.
Requirements
•Minimum 3 years' experience in business process analysis, operational improvement, or related functions.
•Proven track record in process design, workflow optimisation, and KPI development.
•Hands -on experience with ERP/CRM systems, workflow automation, and data dashboards.
•Excellent communication skills and ability to engage with cross -functional teams.
•Strong analytical and problem -solving capabilities with a strategic mindset.
•Familiarity with compliance frameworks, including GDPR.
•Experience in recruitment, staffing, or professional services environments is an advantage.