Commercial Account Handler - Mid-Large Operations
Salary: Up to €70,000 DOE
Location: Galway
Work Model: Hybrid
Overview
My client is seeking an experienced Commercial Account Handler to join their Mid-Large Operations Team. In this role, you will manage and service a portfolio of mid-to-large commercial customers, delivering a first-class client experience from end to end. The position is central to retaining profitable business while also identifying opportunities for growth.
Responsibilities
* Manage and service a portfolio of mid-large commercial clients, ensuring high levels of retention throughout the renewal cycle.
* Build strong client relationships and provide proactive support, including risk management advice.
* Negotiate with insurers on behalf of clients, presenting accounts effectively and securing the best possible terms.
* Identify cross-selling opportunities and support the Sales team in developing new business.
* Ensure accurate input and file management within Applied Relay.
* Monitor business performance (new business, renewals, fees, margins) and ensure timely collection of payments.
* Support customer meetings alongside the Sales team and act as subject matter expert when required.
* Stay up to date with insurer appetites and competitor activity.
* Ensure full compliance with all regulatory and legal requirements.
Qualifications
* 3+ years’ experience in commercial broking or a relevant insurance role.
* APA or CIP qualified.
* Strong knowledge across a range of commercial insurance products, including Property, Liability, Motor Fleet, Professional Indemnity, and Cyber Liability.
* Proven track record in client account management and retention.
* Strong negotiation, communication, and organisational skills.
* In-depth understanding of compliance and regulatory standards.
Benefits
* Competitive salary up to €70,000 DOE.
* Hybrid working options.
* Pension and associated benefits.
* Generous parental leave policies.
* Insurance exam support, including paid study leave.
* Employee Assistance Programme and onsite parking.
* A vibrant, supportive working environment.
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Sales and Customer Service
Industries
* Insurance and Insurance Agencies and Brokerages
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